Refund & Return Policy

Last updated: October 15, 2026

We want you to love how your home looks with Suede Living. If something isn’t right, you can return it within 30 days of delivery for a full refund.

Return window

You have 30 calendar days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • Unassembled (furniture and other items that require assembly cannot be returned once assembled, unless they are defective)
  • In their original packaging, with all parts, hardware and accessories included

The following items cannot be returned unless they arrive damaged, defective or incorrect:

  • Candles, wax melts and diffuser oils that have been used or opened
  • Bedding, pillow inserts and throws that have been removed from sealed packaging
  • Rugs that have been used, cut or altered
  • Gift cards
  • Items marked as final sale

How to start a return

  1. Email us at help@suedeliving.com with your order number, the item(s) you’d like to return and the reason for the return.
  2. We’ll reply within 1 business day with your return authorization and the address to send your return to.
  3. Pack the item(s) securely in the original packaging and ship them using a tracked shipping service. Please keep your tracking number until your refund has been processed.

Please do not send items back without contacting us first. Returns sent without a return authorization, or to the wrong address, may not be able to be processed.

Return shipping costs

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect (see below), in which case we cover them in full. Your original shipping was free, so nothing is deducted for it, and we never charge restocking or handling fees.

Because many home decor items are large, heavy or fragile, we recommend packing returns carefully. Items that arrive back to us damaged due to inadequate packaging may only be eligible for a partial refund.

Refunds

Once your return arrives and has been inspected, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

All prices are in US dollars (USD), and refunds are issued in USD for the full price paid for the returned item(s), including any applicable sales tax.

Exchanges

Want a different size, color or finish? Email us at help@suedeliving.com and we’ll help arrange an exchange, subject to availability. Alternatively, you can return the original item for a refund and place a new order for the item you want.

Damaged, defective or incorrect items

We pack every order with care, but fragile items can occasionally be damaged in transit. If your order arrives damaged, defective, with missing parts or isn’t what you ordered, please email us within 14 days of delivery with your order number and photos of the item and the packaging it arrived in. Please keep the packaging until your claim is resolved. We’ll make it right with a replacement, replacement parts or a full refund at no cost to you, including any return shipping.

Order cancellations

You can cancel your order free of charge at any time before it has shipped. Email us at help@suedeliving.com as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under this policy once it arrives.

Late or missing refunds

If you haven’t received your refund within 10 business days of us confirming your return, please first check with your bank or card provider, as processing times vary. If you still haven’t received it, contact us at help@suedeliving.com and we’ll look into it right away.

Contact us

Questions about a return? Email help@suedeliving.com. We’re available Monday to Friday, 9:00 AM – 5:00 PM ET, and aim to reply within 24 hours.

Suede Living is operated by Highland Commerce PTY LTD (ABN 97 695 098 116), 5 Fairway Drive, Kew East VIC 3102, Australia.