Shipping Policy

Last updated: October 15, 2026

Where we ship

Suede Living ships to addresses in all 50 United States. We don’t currently ship outside the US. If you have questions about delivering to a PO Box, APO/FPO/DPO military address or a US territory, please email us at help@suedeliving.com before ordering. Some large or heavy items may not be able to be delivered to PO Boxes.

Shipping cost

Shipping is free on every order, with no minimum spend. Every order includes full tracking.

Delivery times

Orders placed before 6:00 PM Eastern Time (ET) on a business day start processing that day; orders placed after the cutoff, or on weekends and US federal holidays, start processing the next business day. Business days are Monday to Friday, excluding US federal holidays.

Larger items such as furniture, mirrors and large rugs may take a few extra days to arrive. Delivery times are estimates and are not guaranteed. Peak periods such as Black Friday, Cyber Monday and the December holidays, severe weather and carrier delays can occasionally add a few extra days.

Order tracking

As soon as your order ships, we’ll email you a tracking number, usually within 24–72 hours of placing your order. If you haven’t received a tracking email within 3 business days, please check your spam folder, then contact us.

Multiple packages

If you order several items, they may be shipped separately from different warehouses and arrive on different days. You won’t be charged any extra for this, and you’ll receive tracking for each package.

Delivery of large items

Large items are delivered to your door (curbside or front door, depending on the carrier) and do not include in-home placement, assembly or packaging removal. Please make sure the item will fit through your doorways and stairways before ordering. Product dimensions are listed on each product page.

Inspecting your delivery

Please inspect your order as soon as it arrives. If the box is visibly damaged, take photos before opening it. If anything inside is damaged, see the “Damaged, defective or incorrect items” section of our Refund Policy.

Duties and taxes

Prices are shown in US dollars (USD). Applicable sales tax is calculated at checkout based on your delivery address. There are no additional customs duties or import fees to pay on delivery.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us at help@suedeliving.com as soon as possible. We can update the address as long as your order hasn’t shipped yet. We aren’t responsible for orders delivered to an incorrect address provided at checkout.

Lost, delayed or damaged packages

If your tracking hasn’t updated for 7 business days, your package shows as delivered but you haven’t received it, or your order arrives damaged, please contact us at help@suedeliving.com with your order number. We’ll work with the carrier to resolve it and, where a package is confirmed lost or damaged in transit, we’ll send a replacement or issue a full refund.

Contact us

Questions about shipping? Email help@suedeliving.com. We’re available Monday to Friday, 9:00 AM – 5:00 PM ET, and aim to reply within 24 hours.